Terms and Conditions
Tickets & Admittance
1.a. A valid ticket must be produced by each customer to gain entrance to a show or event.
1.b. It is the customer’s responsibility to contact the theatre if tickets are lost, stolen, damaged or destroyed, duplicate tickets can then be issued.
1.c. It is the customer’s responsibility to check their tickets. The theatre will make all reasonable endeavours to correct mistakes if brought to their attention prior to the show or event. However, it is not always possible to rectify mistakes.
1.d. It is the customer’s responsibility to ascertain whether a show has been cancelled or rescheduled. In such case, the theatre will make all reasonable endeavours to notify customers of the change, but cannot guarantee all will be informed before the date of the event.
1.e. It is the customer’s responsibility to assess the suitability of an event for children where no official age restriction applies.
Conditions of Admission
2.a. The Theatre reserves the right to refuse admission to a customer, or to eject them from the venue at any point, if in the venue’s reasonable opinion the customer: is acting in a threatening or aggressive manner uses threatening, abusive or insulting language; appears to be under the influence of alcohol and/or drugs; may be a risk to the safety of venue staff, performers or audience members; may detract from the enjoyment of other customers.
2.b. The theatre will endeavour to admit latecomers at the first suitable opportunity, which may be the interval.
Ticket Cancellations, Exchanges and Refunds
3.a. Tickets cannot be refunded after purchase unless the event is cancelled.
3.b. Tickets can be exchanged for another date if there is availability.
4.a. All tickets are to be collected from the theatre.
5.a. The theatre will not be responsible for any injury or loss, theft or damage of customer’s personal belongings, other than that caused as a result of negligence or other breaches of statutory duty.